PRE-ORDER: These are items that are not available and/or are currently sold-out from our online shop.
Pre-order is placing orders in advance which requires a down payment from the client interested in procuring the product.
Please make sure you have read and understood all the conditions written here before submitting your Orders.
DETAILS, TERMS & CONDITIONS:
We do not manufacture in mass therefore we do not have a stock. That way we do not produce what people do not need.
Our production times vary depending on factors like fabric and material availability. Once everything is available to our studio we start making it.
Approximate production time for each item: 7-15 days starting the receipt of your order via our website. But it can be less if all materials are available to us immediately.
1. “Full payment” is required & should be made via our website.
2. Cancellation of orders is permitted within 24 hours upon completing the purchase. For exchanges please refer to our REFUND POLICY. All pre-orders made are considered as sold.
3. Estimated Date of Arrival: Wait for our email that will inform you when your product is ready to be shipped then add the shipping time indicated in our SHIPPING POLICY. Although we could track and trace the whereabouts of your package we cannot assure you the exact date and time of its arrival due to several factors such as delays due to unforeseen events beyond our control (Technical problems of the shipping company, Natural Disasters, Customs clearing etc.)
4. Once the products have been made by our team. You will then be informed via the email address you have provided. We will immediately have all your orders packed in the next 1-2 days and schedule it for shipment. In the case of lost items during shipment we shall refund in full the amount that you have paid in 7 days.
5. Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified at first. We will not entertain such requests to protect the privacy and security of our clients.
If you have questions about this process please do not hesitate to contact us hello@nadabellam.com