Toimituskäytäntö

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your a confirmation email that your order is ready. You will receive another notification when your order has shipped with its tracking number.

We offer flat rate shipping:

	Standard 7-10 days*	Express 3-5 days*
FINLAND	FREE	15 €
EUROPE	20 €	30 €
Rest of the World**	55 €	-

* Please add production time to per-ordered items.

**Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nada Bellam Studio is not responsible for these charges if they are applied and are your responsibility as the customer.

In-store pickup

You can skip the shipping fees with free local pickup at:

NB Studio, Kutojantie 6-8, 02630 Espoo FINLAND       Google Map Link

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am - 5pm on Monday to Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at hello@nadabellam.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

We accept exchanges for sizes, if the item is unused and in its original condition. All free of charge.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@nadabellam.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Check our Refund Policy Page

If you have any further questions, please don't hesitate to contact us at hello@nadabellam.com