European Union 14 day cooling off period (includes other countries as well)

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you should contact us at
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: Kutojantie 6-8 (Knitter Business Park) 02630 Espoo, Finland

The return right starts from the day you receive the goods.

If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, the period from the receipt of the last item.

It is the customer's responsibility that the goods are properly packed. You are responsible for the package(s) until we receive it. Therefore, keep your postal receipt and tracking number. Please return the item unused in the same condition as when received. We reserve the right to reject a product if the packaging is damaged or otherwise cannot be resold. All original packaging, price labels etc. must be returned with the product without having been tampered with.

To exercise the return right, you should make an unequivocal statement by email within 14 days of receipt of goods.


  • Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
  • We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 30 days.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

The amount is always transferred to the same credit card as used for the purchase.

NOTE: It can take up to 10 business days for us to process the return, we therefore ask for your patience. Please contact us at, if the refund takes more than the expected time frame.
You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

  • You have actually taken the goods in use.
  • It has been damaged while you were responsible for it.

Last updated: 06/03/2023.


NB Studio